Discussions

I’m working with this client’s account to build a WhatsApp bot that automates property searches for users. The property search part is already done — users can ask for properties in a conversational way and the bot returns matching options.

The problem I have now is setting up the contact lead so that the user can connect with a human agent. I understand that I need a field called publicationid, which is composed of several IDs joined together with underscores (“”), including the operation type and other IDs.

I’d like to know if there’s a simple or direct way to obtain this value, and if not, which specific IDs I should use — because all the ones I’ve tried so far are causing a 500 error when sending the contact creation request.